Frequently Asked Questions
Get instant answers with these handy FAQ's.
Ordering
What payment methods do you accept?
We accept major credit cards (Visa, American Express, etc.) and secure online payment options (PayPal, Shop Pay, etc.) at checkout. All transactions are encrypted through Shopify for your security.
Can I use a discount code on my order?
Discount codes can be applied at checkout where prompted. Each code has its own terms, and the current automatic offer “Get $10 off Muscle Melt with a Massage Ticket Purchase!” is applied automatically at checkout.
What is a Massage Ticket?
Massage Tickets are physical vouchers that can be purchased for yourself or sent to a friend or loved one. Each ticket is valid for a one-hour massage session of any modality offered and makes a thoughtful gift.
Shipping
Where is my order confirmation?
You can expect to receive an order confirmation email within 1-2 hours after placing an online order. Please check your junk or promotional folders in case it was filtered through.
Do you ship internationally?
We ship internationally, and delivery times vary by destination. Shipping costs are calculated at checkout. Please visit our Shipping & Delivery Policy for updated details.
Do you offer local pickup or delivery?
Local pickup or delivery may be available. Please contact us to confirm availability and scheduling.
Products
What are the ingredients of the Muscle Melt?
Muscle Melt is handcrafted with therapeutic-grade essential oils. For the full list of ingredients, please contact us.
Is Muscle Melt safe for sensitive skin?
Muscle Melt is gentle and safe for sensitive skin. It contains no harsh chemicals or artificial fragrances.
How do I use Muscle Melt for best results?
Massage or rub the salve into tight or sore areas as needed. Regular use can enhance mobility and overall comfort.
Is Muscle Melt vegan and cruelty-free?
Muscle Melt is vegan and cruelty-free, made entirely from plant-based ingredients.
How should I store the salve?
Store Muscle Melt in a cool, dry place away from direct sunlight to preserve its effectiveness.
Services
Which massage modality is right for me?
The right massage depends on your goals. We offer modalities including Swedish, deep tissue, sports, prenatal, and custom sessions to support recovery, flexibility, and relaxation. Please visit our Senseational Services page for the full list of modalities offered.
What is your cancellation or rescheduling policy?
Cancellations or rescheduling should be requested in advance to ensure availability. Contact us directly to adjust your appointment.
How do I book a massage session?
Booking a session is easy by reaching out from our contact page, email, or phone.
Do you offer a in-home massage?
In-home massage may be available depending on location. Please contact us to confirm options.
Can I purchase a massage as a gift for someone else?
Massage Tickets can be purchased as gifts. Each ticket provides a one-hour personalized session of any modality.
Questions? We're Here to Help!
Get in contact with Christella if you have any questions about how Muscle Melt is made, where we source ingredients, or anything else about the product process. Christella would love to connect and answer any questions you have!