Return & Exchange Policy

Last updated: October 1, 2026

All sales of our Muscle Melt salve and Massage Tickets are final, and we do not offer refunds.

Exchanges

Exchanges are only available if your order arrives damaged, defective, or incorrect. To request an exchange, you must contact us within 7 days of delivery. Your request must include your order number, clear photos of the product and packaging, and a written description explaining the issue, the product’s condition, and the reason for the exchange.

Approved exchanges will be issued for the same product originally purchased. A replacement will be shipped at no additional cost once your request is reviewed and confirmed.

We reserve the right to deny any exchange request that does not meet the conditions of this policy.

Massage Sessions

Massage Session purchases are not eligible for refund once the service has been provided.

If you need to cancel or reschedule an appointment, please provide as much notice as possible. Repeated late cancellations or missed appointments may require prepayment for future sessions or result in the refusal of future bookings.

For assistance with an exchange, a cancellation, or any questions about this policy, contact us at hello@senseationalbycg.com.